Frequently Asked Questions

Who are the experts?

Expert Connect showcases Australia’s research expertise (though we hope to expand globally in future!). The profiles represent experts who either currently work in an Australian research institution (or have done so in the past) and produced research outputs such as: 

  • patents
  • grants
  • journal articles
  • media articles 
  • ORCID profiles/research organisation directories (populated with the above)

The expert profiles have been automatically created by drawing in these outputs from a range of authoritative sources.

What is a ‘relevance score’?

The query relevance rating has been designed to help identify the most suitable experts based on the query.  The rating takes into account the type of interaction being sought by the user (industry professional seeking research expertise, student seeking supervisory expertise, media seeking expert opinion), and the strength of results against the query to help indicate the expert with whom the user is most likely to establish a successful connection.

For this minimum viable product (MVP), the default algorithm has been designed to address use cases stemming from industry professionals seeking research expertise. The initial data sources, which comprise patents/patent applications, scientific publications, government grants and select media publications have each been ranked to indicate a history of experience in translating research and interacting with the broader community and with the industry sector. Using this system, scientific publications are ranked at a lower position than patents/patent applications, whilst patents and grants on which the featured expert appears as a ‘co-applicant’ with a business are ranked more highly than others. Experts are also given higher ranking for having contributed to media publications and demonstrating involvement in industry-related activities such as ARC Industry Transformation Hubs and Training Centres.

As the data sources into Expert Connect are expanded, additional opportunities to demonstrate ‘expertise’ will be unearthed and factored into the relevance rating, along with factors like location which might produce more successful interactions.

If you’d like to contribute thoughts on how we rank our Experts, we’d love to hear from you.

What does ‘verified’ mean in relation to a profile?

The profiles on Expert Connect have been automatically created, however experts can choose to register on the site and claim their own profile. Doing so allows them to update certain basic information (including setting whether they’d like to be contacted directly). Profiles that have been claimed show as ‘verified’ on Expert Connect.

Where do the keyword tags come from and why do they only show on some profiles?

These tags come from the field of research codes that experts have nominated themselves, either in their ORCID and/or CSIRO People profile (in future this data will also be drawn in from universities staff profiles). If a profile isn’t showing any tags, it means the expert hasn’t listed any field of research codes in their ORCID/CSIRO People profile.

For Experts

How can I improve my relevance rating?

To understand how the relevance rating is calculated please refer to What is a ‘relevance score’The first thing you can do to boost your profile on Expert Connect is to register on the site, claim your profile, and update your preferences and contact details. You should also make sure your bio and photo are up to date (it's best to update these at the source they were drawn in from, usually either The Conversation, ORCID or staff directories at selected institutions). 

FEATURED EXPERTS: We are aware that many researchers are keen to interact with industry, but may still be working on building up the sort of data the platform draws on. To address this issue we have ‘Featured Experts’ on the platform, helping to highlight experts with a strong desire to collaborate. If you’d like to appear as a ‘Featured Expert’, please contact us.

Why don’t I appear on Expert Connect?

The key data sources that have been used to create the Expert Connect profiles include:

  • ORCID profiles
  • The Conversation author profiles
  • Staff directories at selected institutions (we are progressively taking in data feeds directly from research institutions)

If you aren’t appearing yet, sign up with ORCID or become a contributing author on The Conversation to have your Expert Connect profile created. If you have feedback relating to the data sources used by Expert Connect, please contact us.

I appear on Expert Connect but my profile information is inaccurate or incomplete.

The data populating Expert Connect has been drawn from primary databases and harmonised to represent individuals. We expect some inaccuracies relating to the organisation at which experts have been identified and some instances of incomplete data. If you notice that your profile is inaccurate or incomplete, the first step is to review your profile on the key sites that have been used to create the Expert Connect profiles, including:

  • ORCID profiles
  • The Conversation author profiles
  • Staff directories at selected institutions (we are progressively taking in data feeds directly from research institutions)

Updates that you make to your profile in the sources above should flow through to your Expert Connect profile. As more data is incorporated we hope that we can improve upon the accuracy of expert profiles. However, if you identify that your profile contains inaccuracies, and you've already confirmed that your profile ORCID/The Conversation profile (if any) is up to date, please contact us.

I don’t want to be contacted through Expert Connect.

By default, the ‘Contact’ button sends the enquiry to the nominated contact point at your institution (typically the TTO or Business Development area). We have not automatically collected or published the contact details of any individual featured on Expert Connect, however you can choose to add this information to your profile and indicate if you would like to be contacted directly.

I don't want to appear on Expert Connect.

Expert Connect profiles are automatically created drawing on publicly available data. However if you register on Expert Connect and claim your profile, you will have full control over suppressing or making your profile visible. If you have any trouble doing so, please contact us.

What is the 'End-User Engagement Log'?

Fostering collaborative and strategic relationships between Industry and Research organisations is a global priority. Over the past couple of years various Australian Government departments have begun to collect reporting on ‘end-user engagement’ and societal ‘impact’ to help understand whether our world-class research is being translated into outcomes successfully.

The ‘End-User Engagement Log’ is a profile feature which has been introduced to help record and store these activities for reporting purposes. Logs are private and never published to the public interface. However, an individual can choose to allow their affiliated research institutions to access this information to streamline reporting. They may also choose to use signals of expertise contained in their log to help boost their ranking in Expert Connect.

For Business

How can I use Expert Connect?

Simply type in the expertise you’re looking for and Expert Connect will present you with a list of relevant experts. Once you find the expert that looks most relevant to your needs, you can click the 'Contact' button on their profile to get in touch.  

I tried to contact an expert but was redirected to a general email address.

By default, the ‘Contact’ button sends your enquiry to the nominated contact point at the expert’s institution (so it can then be passed to the expert). We have not automatically collected or published the contact details of any individual featured on Expert Connect, however an expert can choose to add this information to their profile and indicate if they would like to be contacted directly (in which case the enquiry goes directly to the expert).

The search results I’m getting don’t seem to be relevant.

If you’re searching for a phrase, make sure you put your search term in quotation marks (e.g. “confidential computing”). If there are two more words you’re looking for, make sure you type AND between them (e.g. animal AND nutrition). If you don’t do either of the above, Expert Connect will return profiles that mention any of the words in your search query.

I’m not sure what expertise I need.

If you don’t know what expertise you need, you can post details of your challenge on the Innovation Challenges marketplace. Once it is posted, relevant experts will automatically be notified and encouraged to put forward a solution.

If you’re looking for some additional assistance or inspiration we also have a directory of other resources which might prove helpful, including links to services designed to help connect businesses to Australian research.